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  • Consulting
    • Telecom Cost Optimization
    • Wireless Site Surveys & Installation
    • Hardware Consulting
  • Procurement & Deployment
    • Hardware
      • Enterprise Grade Devices & Barcode Scanners
      • Consumer Grade Devices
      • Mobile & Enterprise Grade Printers
    • Software
    • Deployment
    • Rental Program
    • Consolidation
    • Accessories
    • Product Index
  • Post Deployment
    • Service and Repair
      • Enterprise Grade Service
      • Consumer Grade Service
    • Mobile Device Management
    • Spare Pool Management
    • Buy Back Program
    • Device Refurbishment
    • Help Desk
  • About ISG
    • Virtual Tour
    • Blog
    • Latest News
      • New Executive Team Member Lou Manzi
      • New Management Team Member Ted Landon
    • ISO Certification
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  • Contact
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Monthly Archives : November 2019

Home2019November
ISG Technologies Repair Center Featured Image

How Many Repair Centers are TOO Many?

by foxtroton 20 November 2019in Zebra

When your devices break down, do your operations break with them? While it may seem contradictory, multiple devices may actually lower device availability since each device depends on each other to maintain continuous worker performance. Moreover, multiple devices are most likely accompanied by multiple warranties and maintenance plans from different manufacturers, resulting in more downtime as devices must be tracked through several plans during the repair process.

With many fleets maintaining on average three devices per truck, device proliferation translates into serious repair proliferation! Fortunately, in addition to accessible applications and cost-effective data plans, streamlined technology can reduce downtime by funneling operations through one device and one repair service. Partnering with Zebra Technologies, ISG’s consolidation strategies ensure maximum uptime with faster repairs and replacements through one comprehensive service plan. ISG also offers repair contract management – if you have been unable to get budget for device upgrades, ISG can manage all of your different repair contracts through one portal, so your managers will never have to guess “where do I send this device?” again.

Help Your Mobile Team and Your Budget

Repair Center Trucks

Depending on the extent of the damage, the average repair cost for a consumer-grade phone ranges between $100 to $200 per device. In other words, repair costs for communication devices alone with the average of three devices per truck can accumulate to a minimum of $3,000 for every ten mobile workers, without including scanning and data entry devices. Furthermore, repair processes may last anywhere between 24 hours to a few days, creating bottlenecks and costly downtime. To prevent inefficient workflows, ISG combines the power of fast replacements with quality Zebra care as a central part of an effective consolidation solution.

  • RMA Management Portal: No matter what the repair involves – in or out of warranty; consumer or enterprise grade hardware from any manufacturer – ISG can manage the entire portfolio of repair contracts while you create your device consolidation strategy.
  • Customized to your needs – No one wants to pay more for less. Consequently, Zebra’s OneCare Support Service comes in three coverage levels (Essential, Select, and Premier), allowing you pick a plan that best suits your workforce with the purchase of any Zebra device. Offering benefits such as 3-day repair turnaround, 8×5 local time agent support, and comprehensive coverage, Zebra’s most basic plan (Essential) can grow with your workforce over time to include enhanced visibility services and 24/7 tech support. 
  • Faster response for maximum productivity – Fast-paced markets demand faster operations, which is why ISG’s Spare Pool Management program offers fully provisioned and custom configured device replacements in 24 hours or less for continuous productivity with minimal interruptions. Further lowering repair costs, ISG can even service devices out of warranty using a cloud-based portal to secure any needed authorization from manufacturers.
  • Knowledgeable support – As a mobile managed services (MMS) provider, ISG’s technicians and specialists are able to closely follow your device’s performance from deployment to upgrade. Plus, as a leader in enterprise-grade technology, we rely on Zebra’s support services deliver insightful diagnostics only an OEM repair center can provide.
  • Android-backed security – Preinstalled in almost all Zebra devices, Zebra’s fortified Android hardware prevents cyber threats with 90-day security patches through LifeGuard, minimizing security risks that could compromise your operations. 

Trusted functionality shouldn’t be limited to your technology because, sooner or later, even the best devices need servicing. Leverage the benefits of a single trusted service plan when you consolidate with ISG and equip your team with the peace of mind that comes with durable solutions.

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One Rugged Device Featured Image

Converge Your Crucial Applications into One Rugged Device

by foxtroton 7 November 2019in Zebra

New field challenges have altered the way companies track efficiency on the go. For example, recent policy changes from the Federal Motor Carrier Safety Administration (FMCSA) now require drivers to track operational hours digitally. On the other hand, the Payment Card Industry (PCI) requires a strict set of security rules to protect credit card information. While these policies effectively protect drivers and customers, they don’t always fit neatly into enterprise-ready devices. In the end, drivers may end up managing three or more different devices with different functions, applications, and data plans, all contributing to higher operational costs and worker confusion.

Simplifying workflows with a team of experienced technicians, ISG’s consolidation solutions streamline necessary applications through one mobile device, helping mobile workers comply with new safety and security policies while reducing maintenance costs and technology training.

[caption id="attachment_17004" align="aligncenter" width="1200"]TC57 One User Friendly Device TC57 is the All in One User-Friendly Device[/caption]

All Your Apps on One Device

Enhance your point-of-delivery transactions with applications engineered for maximum uptime and ease-of-use, all accessible on one multi-functional device.

  • Security – Device and application proliferation can leave you vulnerable to mobile malware. These nefarious softwares can open backdoors into your network, root/jailbreak your devices, or hold your data and infrastructure for ransom.  Streamlining your applications reduces your security risk dramatically.
  • Productivity – Deploy push-to-talk features right out of the box to combine workforce connectivity with data capture into one device such as the TC57 or TC77 with applications like PTT Express.
  • MDM Management: For the ultimate consolidation, let ISG identify, load, maintain, test, manage and secure all of your applications remotely and from one platform.

Start your consolidation solution when you upgrade your mobile devices through the GO Zebra Trade-In Program. Upgrade legacy devices from any manufacturer and get cashback rebates up to $250 towards your next upgrade until December 31st, 2019.

[caption id="attachment_17286" align="aligncenter" width="1200"]TC75 Delivery Truck Scanning Device TC77 Scanning for Delivery[/caption]

Because every business is unique, we understand how one solution may not readily fit every circumstance. That’s why we recommend our clients meet with our consolidation specialists to match your business needs to the best mobile device, data plan and application approach that suits your workforce. From cost-effective data plans to simplified application management, ISG supports your solution with specialized deployment assistance and maintenance, giving your workforce all the tools they need to stay continuously productive.

As a Zebra Premier Solutions Partner, ISG Technologies provides versatile enterprise-grade technology with handhelds like Zebra’s TC57 or tablets like Zebra’s ET5X series to consolidate all of your applications efficiently and securely onto one user-friendly platform.

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