Take the headaches out of repair.
Warranty management? Out of Warranty Repair? Service Agreements? Spare Devices? CHECK!
Technology is terrific, but service needs are inevitable. Down devices don’t have to slow you down with the ISG team on your side. For your enterprise-grade devices still in warranty we can manage all of your contracts and repairs by device. For devices out of warranty, you can rest assured that our turn times are among the top in the industry with virtually no out of box failures. Our strict adherence to ISO requirements and Six Sigma continuous improvement standards means your repair will be done right the first time. Plus, with our Spare Pool Management program, no matter how many devices you have down, we’ll keep you up and running with working devices delivered the next day.
- High-Tech: Your business demands a high-tech operation. That’s why we built one. From state-of-the-art microscopes and soldering equipment to environmental testing chambers, specialty flooring and HVAC systems, when designing the new ISG Technologies Center, we left no detail to chance.
- Team of Experts: From staging to kitting to deployment and beyond, our Masters’ level Electronic and Mechanical engineers, Software Engineers and IPC certified technicians adhere to quality processes using DMAIC principles to ensure that we don’t just meet your business’ technological demands—we exceed them.
- Flexible Service Arrangements: Whether you want a one-time repair or an annual service contract for all of your devices, we can keep your uptime high.
- Spare Pool Management: ISG gives you peace of mind knowing if any of your devices go down in the field, you’ll have a fully provisioned replacement device in your hands the very next day. Plus, our asset recovery process ensures that all of your devices are safe and accounted for.
- Warranty Management: Tracking warranties for all of your devices is time consuming and difficult. Why not let our expert track your devices in warranty and let you focus on your customers.
What Clients say about Us
ISG has been a great choice for our handheld delivery maintenance needs. Our account manager provides us with a superior level of customer service that we were not receiving by other vendors. Their attention to detail and prompt response is second to none. We have transitioned close to 160 devices to ISG in the past six months and could not be happier with their level of communication and support. Their commitment to resolving issues at a competitive price make ISG a perfect relationship for any client.