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Tag : Consolidation

HomePosts Tagged "Consolidation"
ISG Technologies Repair Center Featured Image

How Many Repair Centers are TOO Many?

by rachelsebaon 20 November 2019in Zebra

When your devices break down, do your operations break with them? While it may seem contradictory, multiple devices may actually lower device availability since each device depends on each other to maintain continuous worker performance. Moreover, multiple devices are most likely accompanied by multiple warranties and maintenance plans from different manufacturers, resulting in more downtime as devices must be tracked through several plans during the repair process.

With many fleets maintaining on average three devices per truck, device proliferation translates into serious repair proliferation! Fortunately, in addition to accessible applications and cost-effective data plans, streamlined technology can reduce downtime by funneling operations through one device and one repair service. Partnering with Zebra Technologies, ISG’s consolidation strategies ensure maximum uptime with faster repairs and replacements through one comprehensive service plan. ISG also offers repair contract management – if you have been unable to get budget for device upgrades, ISG can manage all of your different repair contracts through one portal, so your managers will never have to guess “where do I send this device?” again.

Help Your Mobile Team and Your Budget

Repair Center Trucks

Depending on the extent of the damage, the average repair cost for a consumer-grade phone ranges between $100 to $200 per device. In other words, repair costs for communication devices alone with the average of three devices per truck can accumulate to a minimum of $3,000 for every ten mobile workers, without including scanning and data entry devices. Furthermore, repair processes may last anywhere between 24 hours to a few days, creating bottlenecks and costly downtime. To prevent inefficient workflows, ISG combines the power of fast replacements with quality Zebra care as a central part of an effective consolidation solution.

  • RMA Management Portal: No matter what the repair involves – in or out of warranty; consumer or enterprise grade hardware from any manufacturer – ISG can manage the entire portfolio of repair contracts while you create your device consolidation strategy.
  • Customized to your needs – No one wants to pay more for less. Consequently, Zebra’s OneCare Support Service comes in three coverage levels (Essential, Select, and Premier), allowing you pick a plan that best suits your workforce with the purchase of any Zebra device. Offering benefits such as 3-day repair turnaround, 8×5 local time agent support, and comprehensive coverage, Zebra’s most basic plan (Essential) can grow with your workforce over time to include enhanced visibility services and 24/7 tech support. 
  • Faster response for maximum productivity – Fast-paced markets demand faster operations, which is why ISG’s Spare Pool Management program offers fully provisioned and custom configured device replacements in 24 hours or less for continuous productivity with minimal interruptions. Further lowering repair costs, ISG can even service devices out of warranty using a cloud-based portal to secure any needed authorization from manufacturers.
  • Knowledgeable support – As a mobile managed services (MMS) provider, ISG’s technicians and specialists are able to closely follow your device’s performance from deployment to upgrade. Plus, as a leader in enterprise-grade technology, we rely on Zebra’s support services deliver insightful diagnostics only an OEM repair center can provide.
  • Android-backed security – Preinstalled in almost all Zebra devices, Zebra’s fortified Android hardware prevents cyber threats with 90-day security patches through LifeGuard, minimizing security risks that could compromise your operations. 

Trusted functionality shouldn’t be limited to your technology because, sooner or later, even the best devices need servicing. Leverage the benefits of a single trusted service plan when you consolidate with ISG and equip your team with the peace of mind that comes with durable solutions.

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ISG Technology Consolidation Featured Image

3 to 1: What is Technology Consolidation?

by rachelsebaon 3 October 2019in Zebra

Your mobile workers –delivery drivers, field service, etc.– travel long distances in small spaces while carrying three essential tools to maintain continuous productivity and customer satisfaction:

  • One communication device such as a cellphone
  • One data entry device such as a tablet 
  • One data capture device such as a portable scanner

Each device requires its own data plan, warranty license operating system, and additional services that further drive up maintenance costs besides creating superfluous workflows that delay your on-the-move workforce. Managing multiple service plans and devices can become stressful and ultimately impact productivity as markets become more demanding. That’s why ISG strives to simplify workflows, secure uptime, and ensure employee satisfaction without impairing productivity.  How do we do it? The simple answer – Consolidation. 

[caption id="attachment_16150" align="alignnone" width="1200"]TC77 Simplifying Consolidation Workforce Mobility The TC77 helps to simplify Consolidation Workforce Mobility[/caption]

Using the latest technology from leading manufacturers such as Zebra Technologies, ISG is simplifying workforce mobility by streamlining disparate technologies into one enterprise-grade device with one data plan, one warranty, and one operating system. Equip your mobile workforce with trusted efficiency that comes when you simplify operations with the leaders in Mobile Managed Services.

What does True Consolidation Look Like?

[caption id="attachment_16149" align="alignnone" width="1200"]TC77 Consolidation Streamlining Solution The TC77 is the Consolidation Streamlining Solution[/caption]

Demonstrating consolidation’s easy integration, devices such as the TC77 stands as a perfect start to your streamlining solution since it combines connectivity, data entry, and data capture all in one user-friendly yet enterprise-grade device. Simplify your workflow through to

  • Reduce Maintenance Costs: Each running device needs its own data plan, which may average around $40 per device. By replacing many technologies with one multifunctional device, you automatically lower operational costs by cutting two data plans from your budget. In other words, an average $1,440 data plan bill is drastically reduced to nearly $480 per worker.
  • Create Seamless Onboarding: As employee turnover rates escalate, creating faster onboarding strategies is crucial to retain qualified personnel. Minimize training times by reducing the number of devices given to seasonal workers and empower them with intuitive technology and Zebra’s familiar fortified Android OS, all built to resemble their consumer-grade devices. 
  • Simplify Technical Support: Streamline multiple warranties into one service plan to create manageable technical support resources for your mobile team. Plus, increase device availability by integrating rugged hardware designed to withstand the tough demands mobile workers encounter daily.

With a broad portfolio of rugged devices designed for field mobility, ISG can help you develop a consolidation solution centered on your needs. Discover your customized strategy when you reach out to our consolidation specialists for a free assessment of your current workflow and modernize your workforce with solutions designed for enterprise success. 

Still, have consolidation questions? Come back soon to learn exactly how ISG streamlines service plans while maximizing connectivity through one cost-effective plan.

Check out the full benefits of the TC77 in our video below.

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Recent Posts

  • OS Consolidation – Your Key to Simplified Device Security
  • How Many Repair Centers are TOO Many?
  • Converge Your Crucial Applications into One Rugged Device
  • Three for the Price of One? What is Data Plan Consolidation?
  • 3 to 1: What is Technology Consolidation?

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