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5 Reasons you should streamline your fleet technology with the TC57

by on 19 February 2021in Zebra

When it comes to field service, simplicity goes a long way. As field teams travel farther and faster, ISG technologies continues to seek out ways to streamline efficiency without complicating workflows. With over 50% of field service companies still depending on manual data processing, digitized data processing seems to be an obvious pathway to optimization; however, by adding additional devices into the fleet, companies risk increasing operational costs. Instead of giving your team yet another mobile device, we recommend streamlining crucial tasks through one versatile device like Zebra’s TC57 touch computer.

Take a closer look into the TC57:

[video width="960" height="540" mp4="https://www.isgtechnologies.com/wp-content/uploads/2021/02/ISG_Zebra_Cobranded.mp4"][/video]

Reducing costs is just the beginning…

As part of our Telecom Cost Optimization Plan, consolidating your fleet devices onto a touch computer can help lower telecom costs by 35% without altering your service, yet the TC57 also enables:

  1. Streamlined data capture and sharing – Integrate intelligent data capture into your mobile computer to automate data collection for fewer errors and real-time data sharing.

  2. Intuitive user interface – To simplify onboarding without extensive training, Android’s familiar interface provides a user-friendly platform on a touchscreen device, mimicking the ease of a consumer-grade smartphone on an enterprise-ready device. 

  3. Open application ecosystem – Unlike other competing operating systems, Android’s OS accommodates new applications, providing scalability to integrate future changes and needs without requiring extensive backend changes and app rewriting. Moreover, Android is able to house Zebra’s Mobility DNA applications for greater device functionality and dependable WiFi connectivity.

  4. Dependable data security – Count on reliable security parameters such as two-factor authentication, recurring security patches, and government-grade encryption to keep your data safe from cyberthreats. 

  5. Access to MMS services – Reduce maintenance expenses with mobile managed services that enhance device tracking and accuracy, so your field teams can remain accessible wherever they go.

Moreover, ISG makes optimization seamless and more cost-effective with the GO Zebra Trade-In Program. Simply trade legacy devices from any manufacturer before December 31st, 2021 and get up to $100 per device towards you upgraded touch computer. 

Modernizing your digital fleet doesn’t have to be complicated or expensive. Contact us at 800-566-3310 or info@isgtechnologies.com to see how you can start equipping your field teams with a mobility solution designed for field service.

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How Many Repair Centers are TOO Many?

by on 20 November 2019in Zebra

When your devices break down, do your operations break with them? While it may seem contradictory, multiple devices may actually lower device availability since each device depends on each other to maintain continuous worker performance. Moreover, multiple devices are most likely accompanied by multiple warranties and maintenance plans from different manufacturers, resulting in more downtime as devices must be tracked through several plans during the repair process.

With many fleets maintaining on average three devices per truck, device proliferation translates into serious repair proliferation! Fortunately, in addition to accessible applications and cost-effective data plans, streamlined technology can reduce downtime by funneling operations through one device and one repair service. Partnering with Zebra Technologies, ISG’s consolidation strategies ensure maximum uptime with faster repairs and replacements through one comprehensive service plan. ISG also offers repair contract management – if you have been unable to get budget for device upgrades, ISG can manage all of your different repair contracts through one portal, so your managers will never have to guess “where do I send this device?” again.

Help Your Mobile Team and Your Budget

Repair Center Trucks

Depending on the extent of the damage, the average repair cost for a consumer-grade phone ranges between $100 to $200 per device. In other words, repair costs for communication devices alone with the average of three devices per truck can accumulate to a minimum of $3,000 for every ten mobile workers, without including scanning and data entry devices. Furthermore, repair processes may last anywhere between 24 hours to a few days, creating bottlenecks and costly downtime. To prevent inefficient workflows, ISG combines the power of fast replacements with quality Zebra care as a central part of an effective consolidation solution.

  • RMA Management Portal: No matter what the repair involves – in or out of warranty; consumer or enterprise grade hardware from any manufacturer – ISG can manage the entire portfolio of repair contracts while you create your device consolidation strategy.
  • Customized to your needs – No one wants to pay more for less. Consequently, Zebra’s OneCare Support Service comes in three coverage levels (Essential, Select, and Premier), allowing you pick a plan that best suits your workforce with the purchase of any Zebra device. Offering benefits such as 3-day repair turnaround, 8×5 local time agent support, and comprehensive coverage, Zebra’s most basic plan (Essential) can grow with your workforce over time to include enhanced visibility services and 24/7 tech support. 
  • Faster response for maximum productivity – Fast-paced markets demand faster operations, which is why ISG’s Spare Pool Management program offers fully provisioned and custom configured device replacements in 24 hours or less for continuous productivity with minimal interruptions. Further lowering repair costs, ISG can even service devices out of warranty using a cloud-based portal to secure any needed authorization from manufacturers.
  • Knowledgeable support – As a mobile managed services (MMS) provider, ISG’s technicians and specialists are able to closely follow your device’s performance from deployment to upgrade. Plus, as a leader in enterprise-grade technology, we rely on Zebra’s support services deliver insightful diagnostics only an OEM repair center can provide.
  • Android-backed security – Preinstalled in almost all Zebra devices, Zebra’s fortified Android hardware prevents cyber threats with 90-day security patches through LifeGuard, minimizing security risks that could compromise your operations. 

Trusted functionality shouldn’t be limited to your technology because, sooner or later, even the best devices need servicing. Leverage the benefits of a single trusted service plan when you consolidate with ISG and equip your team with the peace of mind that comes with durable solutions.